Privacy policy

Privacy Policy
Adkins & Moss Ltd trading as United Mobility
Last updated 16 September 2026
Adkins & Moss Ltd trading as United Mobility (“United Mobility”, “we”, “us” or “our”) operates this
website and online store. We provide information, products, ordering facilities, customer support and
related services (together, the “Services”). Our online store is powered by Shopify, which provides the
ecommerce platform that enables us to offer the Services.
This Privacy Policy explains what personal information we collect, where it comes from, how and why
we use it, when we disclose it, how long we keep it, and the rights available to you. It applies when you
browse our website, make an enquiry, create an account, place or discuss an order, request support, or
otherwise communicate with us.
Where this Privacy Policy conflicts with our Terms of Service on the collection, use or disclosure of
personal information, this Privacy Policy takes priority. Please read it carefully before using the
Services.
Personal information we collect
Personal information is information that identifies you or can reasonably be linked to you. It does not
include information that has been anonymised so that you can no longer be identified. Depending on
how you use the Services and what the law permits or requires, we may collect and process the
following categories:
 Contact information. Your name, postal address, billing and delivery addresses, telephone
number and email address.
 Payment and financial information. Payment method, payment confirmation, transaction details
and limited payment information. Payment card details are normally processed securely by our
payment providers rather than stored directly by us.
 Account information. Your username, password, security information, preferences and account
settings.
 Order and transaction information. Products you view, place in your basket, save, purchase,
return, exchange or cancel, together with your order history and delivery details.
 Enquiries and communications. Information you provide when you contact us, request advice,
ask for customer support, submit a review, or communicate with us in another way.
 Device and technical information. Information about your device, browser and network
connection, including your IP address, cookie identifiers and similar online identifiers.
 Usage information. Information about how and when you access, navigate and interact with the
Services.
Where personal information comes from
We may collect personal information:
 directly from you when you browse or use the Services, create an account, place an order,
complete a form, contact us, or otherwise provide information to us;
 automatically from your device or browser when you use the Services, including through cookies
and similar technologies;
 from service providers that supply technology or process information on our behalf, such as
Shopify, payment providers, delivery partners, IT providers and analytics services; and

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 from business partners or other third parties where permitted by law.
How and why we use personal information
We use personal information only where we have a lawful basis to do so. Depending on the
circumstances, this may be to perform a contract with you, comply with a legal obligation, pursue our
legitimate business interests, or act with your consent. We may use your information for the following
purposes:
 Providing and improving the Services. To respond to enquiries, process payments and orders,
arrange delivery, deal with returns or exchanges, manage your account, remember preferences,
enable reviews, recommend relevant products and improve the customer experience.
 Marketing and advertising. To send promotional communications by email, text or post where
permitted, and to display or measure advertising. Where consent is required, we will ask for it. You
can withdraw your consent or opt out at any time.
 Security and fraud prevention. To authenticate accounts, protect payments, maintain the security
of the Services, and detect, investigate or respond to suspected fraud, unlawful activity, safety risks
or misuse.
 Customer service and business communications. To provide support, answer questions, keep
you informed about orders and maintain our relationship with you.
 Legal and regulatory purposes. To keep required records, comply with applicable law, respond to
lawful requests from public authorities, establish or defend legal claims, and enforce our terms and
policies.
If you create an account, you are responsible for keeping your login details secure. Please do not share
your username, password or other access credentials with anyone else.
When we disclose personal information
We may disclose personal information where necessary and proportionate for the purposes described
in this policy, including:
 to Shopify and suppliers that provide services on our behalf, including payment processing, website
hosting, IT support, analytics, customer support, storage, order fulfilment and delivery;
 to advertising or marketing partners where this is permitted by law and consistent with your choices;
 to delivery partners or other third parties when you ask us to share information or where sharing is
needed to complete your request;
 within our corporate group or with professional advisers where appropriate; and
 in connection with a sale, merger, restructuring or insolvency, or where disclosure is required to
comply with law, respond to a lawful request, enforce our terms, or protect our rights or the rights of
customers and others.
Third parties that act as independent controllers will process your information under their own privacy
notices.
Shopify
Shopify hosts our online store and processes information about your access to and use of the Services
so that it can provide, protect and improve its platform. Information submitted through the Services may
be shared with Shopify and other service providers, including providers located outside the country in
which you live.
We may also use Shopify features that combine information about interactions with our store, Shopify
and other merchants to improve services, security, analytics or advertising. Where Shopify determines

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the purposes and means of this processing, Shopify is responsible for responding to requests relating to
that processing.
For more information, read the Shopify Consumer Privacy Policy. You can also use the Shopify Privacy
Portal to manage certain privacy choices.
Cookies and similar technologies
We and our service providers may use cookies, pixels and similar technologies to operate the website,
remember preferences, understand how the Services are used, measure performance and, where
permitted, support advertising. Some cookies are essential for the website to function. For non-essential
cookies, we will seek consent where required. You can manage available choices through our cookie
banner or browser settings, although blocking some cookies may affect how the Services work.
Third party websites and links
The Services may contain links to websites or online platforms operated by third parties. If you follow a
third-party link, you should review that provider’s privacy, security and other terms. We do not control
and are not responsible for the privacy or security practices, content or accuracy of third-party services.
Information you post in public or semi-public areas, including on social media, may be visible and used
by others.
Children
The Services are not directed at children, and we do not knowingly collect personal information from
children under the age at which they may lawfully consent in their jurisdiction. If you are a parent or
guardian and believe a child has provided personal information to us, please contact us so that we can
investigate and, where appropriate, delete it.
Security and retention
We use appropriate technical and organisational measures designed to protect personal information.
No system or method of transmission is completely secure, however, and we cannot guarantee
absolute security. Please avoid sending sensitive or confidential information through insecure channels.
We retain personal information only for as long as reasonably necessary for the purposes described in
this policy. The retention period depends on factors such as the nature of the information, whether it is
needed to provide the Services or maintain an account, and our legal, tax, accounting, dispute-
resolution and enforcement obligations. We securely delete or anonymise information when it is no
longer required.
Your rights and choices
Depending on where you live and subject to applicable exceptions, you may have the right to:
 Access. Ask for confirmation that we process your personal information and request a copy of it.
 Correction. Ask us to correct personal information that is inaccurate or incomplete.
 Deletion. Ask us to delete your personal information in certain circumstances.
 Restriction. Ask us to restrict how we use your personal information in certain circumstances.
 Objection. Object to processing based on legitimate interests and object at any time to direct
marketing.
 Portability. Receive certain personal information in a structured, commonly used and machine-
readable format, or ask us to transfer it to another organisation where technically feasible.

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 Withdraw consent. Withdraw consent at any time where we rely on consent. This will not affect
processing carried out lawfully before withdrawal.
You may opt out of marketing emails at any time using the unsubscribe link in the message. We may
still send service messages relating to your account, enquiries or orders.
To exercise your rights, contact us using the details below. We may ask for information to verify your
identity and may request evidence of authority from someone acting on your behalf. We will respond
within the period required by applicable law. You will not be treated unfairly for exercising your rights.

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Complaints
If you are concerned about how we use your personal information, please contact us first so that we
can try to resolve the matter. You may also complain to the Information Commissioner’s Office, the UK
supervisory authority, or to the relevant data protection authority where you live.
Information about the UK regulator and how to complain is available from the Information
Commissioner’s Office.
International transfers
Some service providers may process or store personal information outside the United Kingdom or the
European Economic Area. Where the law requires additional safeguards for an international transfer,
we use an approved mechanism such as an adequacy regulation or decision, the UK International Data
Transfer Agreement or Addendum, or the European Commission’s Standard Contractual Clauses, as
applicable.
Changes to this policy
We may update this Privacy Policy to reflect changes to our practices, the Services, or legal and
regulatory requirements. We will publish the revised version on our website, update the date at the top
of the policy and provide any additional notice required by law.
Contact us
Adkins & Moss Ltd trading as United Mobility is the controller of the personal information described in
this policy.
You can contact us using the following details:
 Email: [Hullstore@united-mobility.co.uk]
 Telephone: 01482 259196
 WhatsApp: 07378 198903
 Postal address: 660 Anlaby Road, Hull, HU3 6UZ, United Kingdom
 Company number: 15442583
 VAT registration number: 465 8438 51