Refund policy

1. Refund policy
Returns
At United Mobility we understand that sometimes the product you have purchased
may not be suitable. 

On these occasions, we will allow you to return the product, at your expense, within
14 days of the purchase date to **swap it for another product or be given a refund.
*Fees may be included*
 
Naturally, we need to be able to re-sell the product. Therefore, it must be returned to
us in the condition that it left our store or warehouse. Damage and/or wear and tear
will be taken into consideration when calculating any credit. 

Any refunds will be made via the platform which the payment was originally made.
This allows us to claim back any fees incurred. 
There may be a restocking/cleaning fee reflected in any refund given. 

Trade In’s: 
If you have traded in a wheelchair or scooter and decide that the item you ordered is
not for you and you wish to return it. Your traded in item may not be available for
return. We will refund you the amount stated on ordering. 
Special Orders: 
We cannot give refunds on special ordered items which are specific to your needs
and in addition to the item purchased. If you find a special-order item is not suitable,
please contact us to discuss your options.